EUROPACK: Service at a Sublime Level

At West-Marine, we love helping our customers, and we assisted the engineering company Kemp & Lauritzen with a gasket crisis. Shortly after, we received this glowing feedback:

“We found out that our gaskets were made of the wrong material, and it was a Friday afternoon. In a panic, I called Evan G. Nielsen from West-Marine, who quickly got me connected to Keld Moesgaard. Even though it was ‘5 minutes before closing time,’ Keld took on the task. Half an hour after my first panicked call, Keld already had the materials sorted and an extra pair of hands to help him cut the gaskets.

Later that same afternoon, just 2 hours after my first call, I could pick up 3 gaskets in the size 800×2100 – cut with puzzle joints in the corners.

“I cannot praise West-Marine enough, as it was an extremely high level of service. It is sublime that you would go the extra mile to help a customer who otherwise was not known in the house,” wrote tender manager Bjørn Pedersen at Kemp & Lauritzen.

If you need a gasket – regardless of size, material, or timing, our EUROPACK department is always ready to help.

Contact us today.